Getting Started with dog walking services

Schedule your meet & greet! We come in person to meet your pet, take down their information, and answer all of your questions! Once you sign up, we will send you the activation link to your client account.

At our meeting, we review your pets information to make sure we are ready to get started and make sure you are ready to go with our easy-to-use-app! We also send you our waiver after the appointment - once you have that signed, you are good to go!

We ask that when you schedule your meet and greet with us, you use us for your first walk within a week of that meeting. We want the chance to work with your pet while all the information is fresh and we can clarify anything we need to! Please plan to book your first walk within 7-10 days after the meet & greet.

scheduling appointments

Once you’ve done the meet & greet, we are ready to get services started for you. For scheduling us, you have two options:

• Recurring schedule - we set up a regular schedule for you and you just let us know if you need to change or cancel! Best for the pet parent who wants to make 100% they’ll get into our schedule week after week for their pets’ needs. This schedule will automatically approve every week, so you know you are covered! Get 10% off if you use us on a recurring schedule 3x or more a week.

• Packages - we offer BUY 10 GET 1 FREE of all of our services! You can select a package from within our app once you’ve completed your meet & greet.

• On-demand - you can request as needed for a walk through the app. Best for the pet parent who has last minute things come up often and want to backup help with their pet on long days. These appointments will show as “pending” for you until we confirm them into our schedule. We do our absolute best to get all of our requested walks into our schedule! The more notice you are able to give us, the higher the guarantee.

Once an appointment is scheduled for you, you’ll be able to see which team member is coming and see the confirmed time of your appointment.

For our services - we offer dog walks from 20 - 60 minutes, dog park trips, trail adventure trips, and pet taxi services. You can check out our full list of services here!

At the appointment

We follow the instructions in your client account to the letter. We reinforce training commands that you have, note specific behaviors, and even flag your account if you have indoor cats so that we know to watch our feet coming in. There is a chat thread in the app where you can let your walker know about a certain change or ask a question.

We also have a manager on duty at all times - so if the walker coming to your appointment has a question, clarification, or issue, they are able to get a manager on the phone immediately to help!

At the end of the visit, you’ll receive a report card from us with detailed information on how the visit went. We also send pictures - guaranteed to brighten any long work day!